Returns & The Tail Wag Guarantee

We want you and your dog to love everything you get from Dog Balls. That’s why we offer a 100% satisfaction guarantee. Here’s how it works:

• 30-day hassle-free returns—if it’s unused and in its original condition, send it back. No questions asked.
• If it’s been chewed, tugged, or slobbered on… we can’t take it back. We hope you understand.
• Customers cover return shipping. We’re a small, independent store, and keeping costs low helps us keep prices fair for everyone.

Tough Toys & Double Guarantee

No toy is indestructible. But many of our brands confidently stand behind their products. If a toy gets destroyed faster than expected, the manufacturer might replace it! You’ll just need to reach out to them directly.

If something’s wrong with your order or you’re genuinely unhappy, email us. We’re dog people, and we’ll always do our best to make it right.